JEEP Grand Cherokee Reliability by YearBest & worst years, problems & recalls — NHTSA data

While driving my 2025 Jeep Grand Cherokee 4xe, the vehicle suddenly and unexpectedly applied the brakes very hard without any braking input from me. There was no apparent obstacle, vehicle, or other condition in front of me that would have required emergency braking. The braking was extremely abrupt and forceful. The sudden deceleration caused my seat belt to lock and restrain me hard enough to cause significant bruising and pain across my chest and reconstructed breasts. I recently underwent a double mastectomy with breast reconstruction, which made the impact and resulting injury particularly concerning. I brought the vehicle to an authorized Jeep dealership immediately following the incident because I am concerned that the vehicle's automatic emergency braking, forward collision warning system, or another braking or electronic system may have malfunctioned. The dealership has now had the vehicle for approximately one week. I have been advised that they have been unable to reproduce the incident or identify a problem that explains why the vehicle unexpectedly applied the brakes. I am extremely concerned about operating the vehicle because the cause of this unintended braking event has not been identified or repaired, and I have no assurance that it will not happen again. An unexpected emergency-braking event at highway speed, in traffic, or with another vehicle traveling closely behind could result in a serious collision or injury. This incident is particularly concerning to me given the other safety-related recalls and issues affecting my Jeep Grand Cherokee 4xe. I am submitting this complaint so NHTSA has a record of the unintended braking event and can determine whether similar incidents have been reported involving this vehicle or its braking/automatic emergency braking systems.

Vehicle was unable to be shutdown and was locked in park. Can was not responding to turning off while in the garage and engine running. Since the vehicle was inside an attached garage, we were concerned about Carbon Monoxide getting into the house. No way to turn car off and had to involve police/fire department. Disconnected the battery terminal in the trunk which was unable to be opened, so we had to crawl through the side passenger door to get into the trunk. The vehicle is now at the dealer (Wilde Chrysler Dodge Jeep Ram, at [XXX] in [XXX]). No police report #, but CAD entry from officer in having to assist. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

New vehicle failure to start on four occasions over approximately sixteen months due to overnight parasitic battery drain. Following the first incident the dealer replaced both the main and auxiliary batteries. Following the second incident the dealer tested and charged both batteries and performed software update to body control module (BCM). Following the third incident the dealer tested both batteries and checked codes. Following the fourth incident the dealer replaced both the main and auxiliary batteries. The incidents required towing or jump starting.

The transmission fails constantly when we are accelerating - approxx 50-58 miles per hour the transmission freezes & the RMP's stay @ 4-5 thousand for 20-30 seconds - it fails to downshift. This is extremely dangerous at any time & can cause a major accident if the vehicle is stuck & you need to stop! We have have left the car several times for this issue & they keep telling us they cannot replicate the issue. (We are older & we are given looks like we are nuts)

This vehicle has now experienced three separate incidents of sudden loss of propulsion while traveling at highway speeds, requiring it to be towed to the dealership on all three occasions. Each incident involved the same dangerous defect, and after each repair I was assured, the vehicle had been repaired and was safe to operate. Despite those assurances, the identical defect has continued to recur. This is not simply a customer satisfaction issue; it is an ongoing safety issue that places my family and every motorist around us at significant for catastrophic event. On May 12, 2025, I took delivery of my 2025 Jeep Grand Cherokee High Altitude. On June 23, 2025, the vehicle experienced its first sudden loss of propulsion while traveling at highway speed and was towed to Ryan Auto Mall in Buffalo, Minnesota. On January 5, 2026, the identical defect occurred again. The vehicle once again lost propulsion while traveling at highway speed and was towed to the dealership. From January 5, 2026, through May 13, 2026, my vehicle remained at the dealership for approximately four and one-half months while Stellantis and its authorized dealer attempted to diagnose and repair the recurring defect. Following that extended repair process, I was advised that the vehicle had been repaired and that the issue had been resolved. Settlement Agreement: On May 13, 2026, I executed a Release Agreement with FCA US LLC. As part of the negotiated settlement, I was required to enter into a lease for a 2026 Jeep Grand Cherokee. The only reason I agreed to sign the Release Agreement and enter into the new lease was because I relied on Stellantis' representations that the 2025 Jeep had been successfully repaired and that the dangerous defect had been permanently corrected. Had I been informed that the vehicle remained susceptible to the same failure, I would never have agreed to retain the vehicle or execute the related lease agreement.

My 2025 Jeep Grand Cherokee 4xe suffered a catastrophic internal engine failure and set DTC P2338 ("Cylinder 3 Above Knock/Combustion Vibration Sensor Threshold"). Although my VIN is not included in Safety Recall 78C (NHTSA 25V-766), my vehicle experienced the same failure mode, symptoms, and diagnostic code associated with the recall. Stellantis' STAR Center reviewed the case, confirmed internal engine damage, and recommended complete engine replacement. While driving at highway speed, the vehicle suddenly lost power and entered limp mode. I was able to safely exit the highway, but this defect created a serious safety risk and could have resulted in a crash. Stellantis has already expanded the recall population after identifying additional affected vehicles. My vehicle was built during the same production period, experienced the identical failure, and has a manufacturer-confirmed engine replacement recommendation. Chrysler's XC2 program provides unlimited years/unlimited mileage engine coverage for this defect, which is linked to engine manufacturing issues. Based on the identical failure characteristics and confirmed diagnosis, I believe my vehicle is affected by the same defect and should be included in Recall 78C and the associated XC2 warranty coverage. I am submitting this complaint to request that NHTSA investigate whether additional vehicles outside the current recall population are experiencing the same defect and whether Recall 78C should be expanded to include affected vehicles such as mine.

There is a serious malfunction between the hybrid and electric systems. The engine is making a loud noise, and neither the hybrid nor electric mode functions properly. In addition, the fuel and oil refresh warning remains on, even after refueling. These issues are ongoing and substantially impair the use, value, and safety of the vehicle.On January 2, 2026, and march 8 my Jeep Grand Cherokee 4xe shut down twice while I was driving home on the freeway. This vehicle is not safe to operate under these conditions.Despite these concerns, the issues have not been resolved. Stellantis has removed 4xe models from the Jeep website due to safety concerns, recalls, and a high volume of customer complaints. At this time, there appears to be no effective remedy, and a simple software update will not correct these defects.My vehicle continues to produce an extremely loud engine noise, even while operating in hybrid mode. I am very familiar with how a Jeep should perform—this is my fifth Jeep Grand Cherokee—and I have never experienced anything like this before. Even my previous gasolineonly models operated much more quietly. In contrast, both the hybrid and gas modes on this vehicle sound like a diesel truck. Additionally, the fuel and oil warning light remains on constantly. I have contacted Jeep Customer Care multiple times, as well as the servicing dealer, and I was repeatedly told to “add more gas and continue driving the vehicle.” Despite following those instructions, the issue persists. The warning light does not turn off, the engine remains excessively loud, and the fuel consumption is unreasonable. The situation worsens in cold weather. The battery drains rapidly from 100% without explanation, even when the vehicle has been properly charged. At this point, I am genuinely afraid to charge the vehicle and even more concerned about driving it.In addition, the vehicle feels sluggish while driving and frequently does not pick up power as it should. There is a noticeable delay

The contact owns a 2025 Jeep Grand Cherokee. The contact stated that they had just purchased the vehicle brand new with the intent to utilize the Forward collision Warning plus avoidance system, The contact stated that on various occasions while driving the Forward collision Warning plus avoidance system will not function as proposed and no warning lights will illuminate. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was advised that the front bumper sensors and Forward facing camera were faulty and needed to be replaced. The components recommended were replaced however the failure persisted. The manufacturer was notified of the failure. The failure mileage was 3,000.

blackout on the radio cluster, and dashboard instrument cluster intermittently goes completely black while I am driving and sometimes it just keep blinking off and on. front driver side tire when I turn it feels like theirs something wrong with the front and while turning the driver side rear tire sounds like it’s dragging or constantly on gravel. while driving, the vehicle intermittently displays a traction light even though i’m just driving on the highway and straight paved roads that it doesn’t need traction on.

Our sunroof completely shattered for no reason. We were not hit by or with anything, we did not hit any objects, it just spontaneously broke. Thankfully our interior shade was pulled, otherwise we would have been showered with shards of glass. It is available for inspection. Our safety was put at risk as we were on a freeway, in traffic & the loud sound it made scared us, it sounded like a very close gun shot. We had to pull over to see what happened. We took it to the Jeep dealer where we bought it & they told us they have never seen this happen before & there's nothing they can do. There were absolutely no symptoms prior to this happening. It was not overly hot or cold outside. (73 degrees & dry).