Dodge Durango Reliability by YearBest & worst years, problems & recalls — NHTSA data

I am experiencing ongoing and serious issues with the infotainment system in my Dodge Durango. The screen frequently goes blank and enters a restart loop that continues over and over while the vehicle is in use. During these episodes, critical features such as navigation and the backup camera are unavailable. This creates a significant safety hazard: I rely on navigation for driving directions, and when the screen goes blank or freezes, I can easily miss turns or be distracted trying to recover the system. The lack of a functioning backup camera during these times is especially dangerous, as reversing without visibility increases the risk of an accident or injury. I have attempted the recommended soft reset using the power and tune buttons, but the problem persists. I have also taken the vehicle to dealerships multiple times, and their “solutions” have been limited to replacing wiring harnesses or attempting unrelated fixes that clearly do not address the root problem. This not only wastes time and money but also shows that dealerships currently have no remedy for this defect. What concerns me most is that this is not an isolated incident. Many Durango owners across the country are reporting the same issue online, with no clear resolution being offered. This points to a widespread defect in the infotainment system that directly impacts vehicle safety. Drivers are being forced to operate without reliable access to navigation, backup camera visibility, or other safety-critical functions integrated into the screen. This issue needs to be addressed at a national level by Dodge/Stellantis before it results in accidents or injuries. Simply replacing wiring or pushing the burden onto individual owners is not enough — a real fix is necessary to protect driver and passenger safety. I wish I could upload the video but I can only attach photos.

The contact owns a 2025 Dodge Durango. The contact stated while driving at various speeds or while coming to a complete stop, the vehicle occasionally stalled. There was no warning light illuminated. The contact stated that during the failure the contact had to restart the vehicle to continue driving. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the fuel canister and the radio were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 28.

The contact owns a 2024 Dodge Durango. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the lower driver's side wheel well. The vehicle was immediately taken to a dealer to be diagnosed. The technician determined that the driver's side brake caliper was sticking and failed to properly retract after releasing the brake pedal and was heating due to the continuous friction. The contact stated that the brake pads and rotors were wearing prematurely, and the front brakes were not operating properly. The failure was confirmed by the dealer, and the contact was informed that the brake pads and rotors needed to be replaced.

Dodge Durangos have a known issue with the rear taillights going out for no reason also the headlights and turn signals. This is a safety issue that isn’t easily remedied.

I tell the dealership mechanics that this car does not turn on and they keep giving me the car back and now the car completely turns off while driving making this extremely dangerous and deadly situation. My fear is something happening to me or my kids while I’m driving. I also took it back to the mechanic and told them the situation but they refused to dig deeper and told me to pick up the vehicle that there’s nothing they can do

The contact owns a 2024 Dodge Durango. The contact stated that while his wife was driving approximately 65 MPH, with the A/C activated, there was an abnormally loud sound like a gunshot coming from the vehicle. The driver pulled over to the side of the road and inspected the vehicle and became aware that the sun roof glass had exploded on top of the sun roof shade cover. The vehicle was taken to a dealer, and it was determined that the sun roof glass needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 27,500.

I brought the car to the dealership on June 24th about the car jolting forward and a this coming from the bottom of the car . The car jolts forward when in drive I have 10k miles now after he dealership put 588 miles on my car . Got my car back on July the 20th . I was told that my engine misfired and they had to replace spark plugs on a new car I purchased this car brand new . Less than two years having it my engine misfired and they replaced spark plugs .no warning lamps which is deeply concerning as this issues had been happening for awhile with no warning on dash car jolting forward thudding from the bottom of the car . Extremely dangerous you could hit the back of someone’s car or something . Extremely unsafe . The issue was reproduced by the dealership .i strongly suggest this be looked into to a car jolting forward is extremely unsafe for the roads .

2024 Dodge Durango, purchased brand new. AC completely stopped working at 340 miles after buying. Vehicle has had 7+ dealership visits since purchase. Vehicle has been out of service for 40+days total. Currently, vehicle has been at dealer since June 24, 2026 and is still not returned as of July 9, 2026 — 16 days ongoing with no resolution. I request NHTSA look into this. Electrical/HVAC: Constant leaking and repeated failures since 340 miles. AC intermittently will not blow air at all, especially when first starting vehicle. System makes loud hissing/whistling sound from dash. Dealer has replaced the A/C condenser, discharge line, compressor, and evaporator core. On one visit, dealer found AC dye present at the HVAC box drain tube indicating evaporator core was leaking. On another visit, dealer noted system was slightly low and stated "not sure if vehicle was charged properly when the condenser was replaced." System still leaks and fails. AC failure in Tennessee summer heat creates risk of heat exhaustion and prevents defroster use. Issue still not repaired. Power Train: Transmission was misfiring and vehicle jolts forward when shifting into drive. Dealer performed transmission reprogramming. Dealer initially claimed they were unable to duplicate the concern and that it "operates as designed." Concern not resolved. Engine: Had to have all spark plugs replaced at approximately 9,000 miles due to misfire issues. Fuel/Propulsion System: Gas/fuel smell reported. Dealer noted system was slightly low. Body/Interior: During repeated dashboard removals for AC repairs, dealer did not properly reassemble vehicle. A screw was left out, causing dash to rattle. Dealer also removed carpet and improperly reinstalled, causing damage. All defects occurred under 10,000 miles. Dealer has performed multiple major component replacements on the AC system. Issue still persists. Vehicle has severe diminished value due to 9+ repair attempts and 40+days out of service. Legal case .

2024 Dodge Durango (SXT Plus, GT Plus, RT trims) Update to my prior complaint regarding a dangerous shifter defect. Defect Description: While driving and pressing the accelerator (no brake, no shifter button pressed), the transmission shifts into Neutral without warning. The vehicle loses propulsion. The instrument cluster does not display or warn that it is in Neutral — no chime, no message, no clear gear indicator. This matches NHTSA Recall 26V262000 (FCA 39D), where the instrument panel fails to show gear selection in other 2024–2025 Stellantis vehicles. Widespread Issue: I have replicated this multiple times on my SXT Plus, a GT, and RT models. Other owners in Durango groups report the same. This is a systemic defect across Dodge Durango trims and likely the broader Stellantis/Chrysler/Mopar lineup. Related Lawsuit: This also appears connected to the class action [XXX] et al. v. FCA US LLC d/b/a Stellantis (Case XXX) regarding defective Uconnect 5 systems in 2022–2024 Durango's and similar models. My Background: I have worked in transportation most of my career, hold FDOT Advanced MOT certification, and am completing my undergraduate degree in Occupational Safety and Health (OSHA).I request NHTSA investigate this shifter and instrument cluster defect across affected Durango models. This has nearly caused a collision and endangers the public. Available: videos, records, owner statements. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle Component Failure Description: The electronic gear shifter intermittently shifts into neutral without the driver pressing the release button or applying the brake, and can also slide back into drive without button engagement. This has occurred multiple times since service on 08/27/2025 and continues to occur. The issue has been demonstrated to dealership personnel, who confirmed they could replicate the condition but stated it is “normal.” Two separate dealerships (Suncoast Chrysler Jeep Dodge and Dayton Andrews Dodge) 3x both acknowledged the behavior and classified it as normal operation. Safety Risk: On 04/30/2026, while pulling from a center median on Gulf to Bay right before Bayside Bridge into traffic (vehicles traveling approximately 45 MPH), the vehicle unexpectedly shifted into neutral without warning. The vehicle lost power and would not accelerate, creating an immediate hazard. I was forced to veer back into the median and narrowly avoided colliding with an arrow board trailer. This condition creates a serious risk of collision, especially in traffic, intersections, or highway conditions, as the vehicle can unexpectedly lose propulsion without any driver input. Inspection / Reproduction: -Issue has been reproduced by dealership personnel -Dealerships claim the condition is “normal” -Manufacturer (Chrysler) has been contacted and a case opened -Vehicle is under warranty (~18,200 miles) Warnings / Symptoms: -No warning lights or alerts prior to shifting into neutral -Occurs without pressing the shifter button or brake pedal Additional Information: Dealership personnel advised to “make sure nothing touches the shifter while driving,” indicating the system may be overly sensitive or defective. This is not a reasonable or safe expectation for normal vehicle operation. If this behavior is considered “normal,” it represents a design or safety defect, as unintended shifting into neutral while in motion creates a high risk of crash or injury.

The contact owns a 2024 Dodge Durango. The contact stated that the front navigational screen and the back over prevention camera blacked out intermittently. The sensors failed to inform the driver when an object or person was close to the rear of the vehicle. The vehicle was taken to the dealer several times. The dealer determined that the radio telemetric gateway module and the electrical system had failed. The vehicle was repaired twice but the failure persisted. The vehicle was returned to the dealer, and it was diagnosed and determined that the same part had failed and needed to be replaced a third time. The vehicle was not repaired. The dealer referred the contact to the NHTSA Hotline to report the failure. The manufacturer was not informed of the failure. The failure mileage was unknown.

The contact owns a 2024 Dodge Durango. The contact stated that the vehicle was equipped with dual exhaust pipes located on the driver's side and passenger's side of the vehicle. The contact stated that while the vehicle was parked, the contact noticed that a part of the passenger's side rear bumper that was close to the exhaust pipe had melted significantly, and the failure started to occur on the driver's side rear bumper. The vehicle was taken to the dealer, where the contact was informed that the modifications to the vehicle, or the vehicle itself, might have sustained an impact that caused the exhaust pipes to move closer to the rear bumpers. The dealer ran the vehicle's Carfax report and confirmed that no accident had been reported. The dealer determined that the exhaust system needed to be replaced. The vehicle was taken to several independent mechanics, where the contact was informed that the exhaust pipes needed to be extended outward. The dealer notified the manufacturer of the failure, but the manufacturer declined to cover the repair. The vehicle was not repaired. The failure mileage was approximately 9,500. The VIN was unavailable.

I purchased a brand-new 2024 Dodge Durango that has had an unresolved front-end noise since purchase. The service manager and two technicians confirmed hearing the noise, but the dealership and manufacturer have not been able to identify or repair it after multiple visits.The vehicle has also had loose bumper hardware, missing clips, loose hoses, and a defective roof rack. I am concerned this may be related to the suspension or steering, which could pose a safety risk if parts are loose or failing. The vehicle is available for inspection at any time.

Vehicle came without any provision for flat tire. I discovered this after purchase. There is no spare tire, there is no tire inflation (fix-a-flat) provision. Contacted dealership and manufacturer and they confirmed that vehicle does not come with any provision for flat tire. Prior years, same vehicle did come with spare tire and jack. Vehicle chassis has spare tire well and is designed to hold and carry spare. Furthermore, manufacturer makes an OEM "spare tire kit" that can be purchased and retrofit by dealership service mechanics at total cost of over $1,500. Manufacturer has refused to furnish me with any solution. I must pay over $1,500 only to drive safely. This is wrong. Please intervene and stop them from taking advantage of me.