Head-to-head reliability
Volkswagen Phaeton vs Toyota Camry
How the Volkswagen Phaeton and Toyota Camry compare on NHTSA complaints, recalls and crash reports — and which is the lower-risk used buy.
Based on NHTSA owner-complaint & recall records
Volkswagen Phaeton averages fewer NHTSA complaints per year. Volkswagen Phaeton has 7 complaints and 0 recalls on record; Toyota Camry has 2,128 complaints and 31 recalls. Source: NHTSA owner complaints.
The numbers
Side-by-side NHTSA record
Lower is better in every category. The highlighted cell is the stronger result.
| Category | Volkswagen Phaeton | Toyota Camry |
|---|---|---|
| Total complaintsAll model years combined | 7 Better | 2,128 |
| Safety recallsFederal recall campaigns | 0 Better | 31 |
| Crash reportsCrash-related complaints | 1 Better | 181 |
| Complaints per yearAveraged across model years | 2.3 Better | 212.8 |
| Reported injuriesTied to owner complaints | 2 Better | 163 |
| Reported deathsTied to owner complaints | 0 Better | 1 |
Source: NHTSA owner complaints & recall records.
What actually goes wrong
The problems owners report
The most-complained-about systems on each vehicle — what fails, and what owners say in their own words.
Volkswagen Phaeton
- 01STRUCTURE2
- 02SUSPENSION2
- 03ENGINE AND ENGINE COOLING2
- 04POWER TRAIN2
- 05ELECTRICAL SYSTEM1
“2004 VW PHAETON TRUNK WIRE HOUSING - THE SLEEVE OVER THE WIRE HOUSING CAME OFF AND THEN THE PLASTIC TUBE THAT COVERS THE WIRES BROKE AWAY FROM THE JOINT THAT ENABLES THE WIRES TO COMPRESS BACK INTO THE TRUNK LID WHEN IT IS CLOSED. WHEN HAVING MY TIRES ROTATED…”
“TRUNK EMERGENCY ESCAPE/ENTRAPMENT PREVENTION HANDLE NOT WORKING DUE TO DEFECTIVE TRUNK WIRING HARNESS. ONLY APPLIES TO VEHICLES WITH AUTOMATIC TRUNK.”
Toyota Camry
- 01POWER TRAIN391
- 02UNKNOWN OR OTHER340
- 03ENGINE312
- 04SERVICE BRAKES290
- 05ELECTRICAL SYSTEM241
“The vehicle allows the engine to be turned off, key removed, while the vehicle is still in drive with no warning lights or sounds. I have tested and the vehicle can roll away. Complained to the toyota dealership and they said the service tech consulted with t…”
“My 2023 Toyota Camry has developed an intermittent defect where the ignition key becomes stuck and cannot be removed even though the dashboard shows the vehicle is in Park. The only way to remove the key is to disconnect the vehicle's battery, which is not a…”
Official recalls
Safety recalls on record
Federal recall campaigns — the defect, the risk, and the fix. Confirm any open recall was completed before you buy.
Volkswagen Phaeton
No recalls on record.
Toyota Camry — 31 recalls
The defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Camry and Camry Hybrid vehicles. The second-row center and right-side seats may have insufficiently welded head restraint brackets. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle…
The risk: A head restraint bracket that is insufficiently welded may not properly restrain an occupant during a crash, increasing the risk of injury.
The fix: Dealers will replace the 60% rear seat-back frame sub-assembly, free of charge. Owner notification letters were mailed April 19, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24TB0…
The defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Camry and Camry Hybrid vehicles. The lug nuts that attach the wheels to the vehicle may be loose, which can result in wheel detachment.
The risk: A wheel that detaches from a moving vehicle can cause a loss of vehicle control, increasing the risk of a crash.
The fix: Owners are advised not to drive their vehicles until the repair has been performed. Dealers will inspect and tighten the lug nuts, and replace any damaged components, free of charge. Owner notification letters are expected to be mailed on…
The defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Camry and Camry Hybrid vehicles. The second-row center and right-side seats may have insufficiently welded head restraint brackets. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle…
The risk: A head restraint bracket that is insufficiently welded may not properly restrain an occupant during a crash, increasing the risk of injury.
The fix: Dealers will replace the 60% rear seat-back frame sub-assembly, free of charge. Owner notification letters were mailed April 19, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24TB0…
The defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short cir…
The risk: An air bag that does not deploy during a crash increases the risk of injury.
The fix: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue…
Check the actual car
Comparing models is smart. Checking the VIN is essential.
Brand averages tell you the trend. A VIN check tells you what's wrong with the specific Volkswagen Phaeton or Toyota Camry in front of you — accident history, open recalls and title records.
Go deeper
Full reliability reports
- Comparison
- Volkswagen Phaeton vs Toyota Camry
- Volkswagen Phaeton total complaints
- 7
- Toyota Camry total complaints
- 2,128
- Volkswagen Phaeton total recalls
- 0
- Toyota Camry total recalls
- 31
- Volkswagen Phaeton avg complaints/year
- 2.3
- Toyota Camry avg complaints/year
- 212.8
- More reliable overall
- Volkswagen Phaeton
- Volkswagen Phaeton top complaint area
- STRUCTURE
- Toyota Camry top complaint area
- POWER TRAIN