Buick Encore
Reliability, NHTSA Complaints & Recall History
10 model years analyzed (2017–2026). All data sourced directly from the NHTSA public complaints and recall database — the same data used by federal regulators.
Checking a specific Buick Encore? Run a VIN check for its exact history.
⭐ NHTSA NCAP Crash Test Ratings
New Car Assessment ProgramNCAP crash tests measure how well a vehicle protects occupants in controlled frontal crash, side crash, and rollover scenarios. Stars are awarded per category (5 = safest). These laboratory results are independent of owner complaints and are performed by NHTSA engineers on new production vehicles.
NCAP crash test ratings for this model are not yet loaded or this vehicle was not tested in the years analyzed. NHTSA tests a subset of new vehicles each year. Check nhtsa.gov/ratings directly for the latest results.
AI Interpretation
High ConfidenceBelow AverageNHTSA complaint data for the Buick Encore (2017–2026) shows a high volume of reports concentrated in the 2017–2019 model years, with engine issues being the most frequently cited component. Complaints drop to zero for 2023–2025, which may reflect limited data availability or improved reliability. The data suggests potential concerns with the engine, air bags, and powertrain, though consumer reports do not confirm manufacturing defects.
- Engine complaints account for 98 of 265 total complaints, the highest among all components.
- Air bags and powertrain each have over 30 complaints, indicating notable issues.
- Model years 2017–2019 account for the majority of complaints, with 2017 having 83 complaints.
- No complaints were reported for model years 2023, 2024, or 2025.
- There are 33 crash-related complaints out of 265 total.
- Engine problems are the most common complaint, with 98 reports.
- Air bag issues are reported in 37 complaints.
- Powertrain concerns appear in 35 complaints.
Model years 2017–2019 have the highest complaint counts, driven largely by engine, air bag, and powertrain issues. 2017 alone has 83 complaints, the most of any year.
Model years 2020–2025 show significantly fewer complaints, with 2023–2025 having zero reported issues. This may suggest improved reliability or limited data, but buyers may find these years less problematic.
- Inspect the engine for reported issues such as stalling or loss of power.
- Verify all open recalls at nhtsa.gov/recalls, especially for air bags and powertrain.
- Request service records for engine, air bag, and powertrain repairs.
- Have a mechanic inspect the vehicle's powertrain and electrical system before purchase.
🔔 NHTSA Safety Recalls
6 recalls foundSafety recalls are mandatory repair campaigns ordered by NHTSA when a vehicle defect poses an unreasonable risk to safety. Manufacturers are required to fix recalled vehicles free of charge. Always verify open recalls before buying a used car.
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Source: NHTSA Recalls Database. Data covers model years 2017–2026. Always run a VIN-specific check below for the most up-to-date open recall status.
🔧 Most-Reported Problem Areas
Based on component keywords extracted from all 265 NHTSA complaints.
📋 NHTSA Complaint Reports
265 totalThese are consumer-submitted safety complaints filed directly with NHTSA. Each complaint describes a real owner's experience. Complaints flagged as crash-related or fire-related are highlighted.
I have had my vehicle to a GM dealer on a few occasions with the EMC code stored in the vehicle and an active check engine light on. While I’m driving - now during 70 percent or more of my trips - my vehicle loses power very suddenly and lunges me forward. I’m unable to stop and go on hills of any noticeable grade and have narrowly missed being in an accident many times. The dealer’s service manager has told me I should just BF glad the car is drivable when I have expressed ongoing safety concerns. I cannot get assistance from GM nor from the dealer in having this warranty connected part replaced. I do not have any other vehicle to drive, and I know I’m unsafe. I teach school and must get back and forth to work.
The EMC on the vehicle appears to be faulty. The vehicle is burning more than double the fuel than it should, and I’m able to smell a strong oil burning odor while driving it. The SUV lunges you forward violently when this defect begins to act up, which can be at any point in a short or longer trip. The vehicle has little to no power once this is triggered and seems to go into limping mode. I’ve had this to a dealer three times, and they have failed to repair the issue. The first time I left it there for almost a month and within three miles of the dealership, the same problem happened. The dealer denies that the repair should be covered under the emissions regulation, which makes GM-BUICK responsible for repairs of this equipment until 8 years or 80,000 miles.
My Encore is full of mice and mice droppings. The man at the dealership said GM should have screens or other safety measures done at the factory. This car has just 10,000 mils and I keep it in pristine condition. People can't believe how clean I keep it and this happens??? The tech told me there are at least 8-10 spots were mice come in. It is too easy for them. My brand new car is going to be totaled or close to it. I have AAA, but am already with all the added fee's at Enterprise car rental and my $500 deductible $700 out of pocket! I'm [XXX] and on a very fixed income. I'm still making car payments for the next 4 or 5 years. It's like never smoking and getting lung cancer. I didn't do anything wrong. GM is responsible. The are very irresponsibly in their manufacturing. Should I get a lawyer? The man who's meeting with the adjuster from my insurance told me how dangerous it was for driving this car. He said the smell (which I was unfortunately used to it, it's called olfactory fatigue, also known as odor fatigue, olfactory adaptation,) was very toxic. Yes, Gene Hackman's wife died from the inhaling rodent waste. I'm a Respiratory Therapist and know about the toxic particular you don't see and how it can and will kill you. Something has to be done. There are millions of innocent people that are dying because GM is too cheap to have this done in the factory! Please help asap. Thank you. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
While driving on interstate highway, CEL illuminated. When able to stop and check, DTC codes P1467 & P146b where detected. These codes deal with the Evap Purge system. The pump was recalled in model year 2021 for the make, model and engine in this vehicle. Failure to fix this issue results in increased fuel vapor escaping to the atmosphere as well as potential system damage. Since the same part was faulty in the previous model year, it seems GM did not correct the issue. A recall should be issued or an extended warranty with reimbursement in the 2022 model year also. Thank you.
The contact owns a 2022 Buick Encore. The contact stated while starting the vehicle, the check engine warning light was illuminated. Additionally, the GMC mobile app alerted the contact of emissions failures and advised to contact the dealer for assistance. The vehicle was taken to the dealer, where it was diagnosed that the emission pump had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred 9-months later. The vehicle was taken to a second dealer, Simms Chevrolet Co (4220 W Vienna Rd, Clio, MI 48420) where it was diagnosed that the emission pump had failed and needed to be replaced. The dealer ordered the part. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 30,474.
The contact owns a 2022 Buick Encore. The contact stated that while parked and refueling the vehicle, the contact observed an abnormal gasoline odor. Additionally, when the contact entered the vehicle there was an abnormally strong strong gasoline odor inside the vehicle. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 22,786.
Seatbelts on my year old Encore with only 15k are frayed and unraveling, I am having the vehicle in for other unrelated repairs on Friday and will be certain to inform the dealership at that time but feel that this is extremely dangerous and totally unacceptable in a year old vehicle and I feel like I or my passengers could be injured or thrown from the vehicle in the event of an accident, no warning lamps or messages prior to failure.
None of my air bags went off in my car and my car was totalled. My insurance company has possession of the car now.
I have continuously had my check engine light pop on. I have took it in twice for them fix the issue which is the purge sensor. It did not fix the issue because the light just pops back on. This has caused issues with me passing emissions and has been an headache shortly street I obtained the vehicle.
The contact owns a 2021 Buick Encore. The contact stated that while driving at an undisclosed speed, the brake pedal was firm while depressed. The contact had to slam on the brake pedal to stop the vehicle. The contact stated that the Hill Assist message was displayed. The brake pedal was pumped several times before the brake pedal released. The vehicle was taken to an independent mechanic, who determined that the brake sensor needed to be replaced. The dealer and another dealer, Mangino Chevrolet, INC. (4447 NY-30, Amsterdam, NY 12010); were made aware of the failure, but informed the contact that there was no recall associated with the VIN. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V588000 (Service Brakes); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 38,000.
Took to the dealership. They stated my flex pipe had melted and the o2 sensors are stuck in the pipe need replacement as well. They have to replace flex pipe and everything leading to the 2nd o2 sensor. They stated there was no damage or tampering to the flex pipe. This should not have happened in this new of a vehicle. This is a dangerous and costly repair that falls on a faulty flex pipe and not covered by the warranty.
Turbo Charger failed while passing a semi-trailer truck causing a severe lack of power and almost causing a head on collision with on-coming traffic. I had 3 passengers at the time. The problem has been confirmed by a independent service center and I am getting a second opinion from a dealer on 2/3. The check engine light did come on when it happened. There were no symptoms prior to failure. I have since researched the problem and found that Turbo Charger failure is the #1 issue with this make and year.
The 2021 Buick Encore was listed by the NHTSA as having a parts recall with the Evaporative Emission Purge Pump, yet when I look up my VIN and talk to the dealer, I’m told the vehicle is not recalled, even though I’m having the exact same issue that was described in the recall. I’ve been delaying servicing because I was told the part was on back order but now they have it in stock and I’m hoping I don’t have to pay for it since my issue is the same one that was listed in the recall.
NOTHING AIR BAGS DEPLOYED WAS LEAVING A PARKING LOT STARTED WENT TO DRIVE OFF !! BANG 2000 BOUNDS OF PRESSURE IN MY FACE! MY WHOLE BODY!! IT WAS A RENTAL !! LOOK INTO THIS VECHICAIL !HAIR BURNT! FRIED WIRE SMELL STILL ON MY BURNT JACKET!! LOOK INTO THIS WITH GREAT CONCERN AS IAM REACHING OUT WITH SHOCK AND AWE ABOUT THIS WHOLE SITUATION THAT ACCURED** THERE IS VIDEO OF ACCURANCE IN PARKING LOT * THINK THE OWNER IS GOING TO TRY TO COVER UP WHAT EVER HE CAN , SAYING THAT FOR REASON'S OF MY OWN! PLEASE SOMEONE'S JOB TO INVESTAGTE RIGHT ! BLACK BOX DATA SPEED WHICH 2 MILES A HOUR WAS SPEED .. COULDNT SEE * AIR BAGS EVEN CAME UP FROM THE PEDDLES?? WHY ?? SO CANT PUT THE BREAKS ON? LIKE IWAS TRAPPED HURT DID NOT KNOW WHAT WAS GOING ON .
Already had turbo go on this car once back in July 2022. Mechanic replaced turbo with another one (used with 20,000 miles on it) due to the turbo for this car being on backorder. Now my car is throwing P0299 after about 20,000 more miles being put on the used turbo and a P0420 code. Changed rear catalytic. Changed upstream O2 sensor, changed wastegate solenoid, turbo seems to be working fine, no noises, but losing power going up hills at highway speeds. Seriously unhappy and no recalls on this vehicle but it has the same turbo as other vehicles that has had recalls!!! I think this should be a recall!!!
Had an oil change done 6/13/22. 6/21/22 Temp gauge rose to 3/4 mark, AC shut off, car really hot under hood, loss of power, car threw crankshaft position sensor code which we replaced. Had the temp gauge do it few more times from 6/21/22 to 8/13/22 when temp gauge did the same thing and car really hot under hood, smoke from tailpipe and loss of power. Took to repair shop, they want to replace engine, oil lines, turbo and gaskets. Car has 121530 miles on it.
I took my 2020 Buick Encore to an independent auto repair shop to have a brake inspection after I had contacted GM multiple times about the loss of acceleration, check engine light and stabilitrak light would come on with brake pedal stiffness and then almost needing to push it to the floor to stop. When I took it to the independent auto repair shop for the brake inspection they informed me of a PO161 code recall so I contacted my local recall service center, only to get a phone call from one of their salesman to come in and see about getting a new car. I've had other issues with this car since buying it in September of 2022 but now it's a serious safety situation and all they can either say is it doesn't match my vin so I'll have to pay out of pocket or go in debt for a new one. I don't know what to do at this point I feel at a loss.
Defective "TURBO CHARGER" at 38,091 miles. The defective worn-out or damaged turbocharger was removed from the engine and a new one was installed at a cost of $1816.00. This part should not wear out at 38,000 miles. My mechanic informed me that this is common in the Buick Encore vehicles to experience a defective "TURBO CHARGER" at low vehicle mileage.
I've been dealing with a frustrating car issue lately where my vehicle keeps stalling and hesitating during acceleration - whether I'm pulling away from a stop or trying to pick up speed on the road. After getting it checked out, my mechanic determined that the high pressure fuel pump control module is the culprit and needs replacement. The problem is, we're stuck waiting for the part because Buick has it on backorder indefinitely. What's particularly concerning is that GM recently issued a recall for this exact same fuel pump issue on certain models, but somehow my VIN number didn't make the cut. I strongly believe it should have been included, especially considering the safety implications here. When this fuel pump control module fails, it can completely cut off fuel flow to the engine, which creates a serious traffic safety hazard. Nobody wants their car suddenly losing power while merging onto a highway or navigating through an intersection. This isn't just an inconvenience - it's a legitimate safety concern that affects real people on real roads every day.
I am co-owner of the vehicle. My daughter was driving the SUV when the Check engine light came on. There was no warning whatsoever, and the turbocharger has gone bad . Prior to the light eliminating there was nothing wrong with the suv. I was driving the suv when the check engine light came on. I also own another 2020 Buick encore where this also happened. I was driving the vehicle when the check engine light came on with no prior warning and it was a failed turbocharger. There is something wrong with these vehicles .
Showing 20 of 265 total NHTSA complaints. Source: NHTSA Complaints Database
Check a Specific Buick Encore
This page shows fleet averages across all 10 model years. Enter a VIN to see the exact accident history, odometer records, title brands, and open recall status for a specific car.
📖 Understanding This Data
What is an NHTSA Complaint?
An NHTSA safety complaint is a report filed directly by a vehicle owner or driver describing a safety-related issue. Anyone can submit a complaint at NHTSA.gov. The number of complaints is a signal of how common a problem is — but complaints per model-year matter more than raw totals, since popular vehicles naturally receive more reports. The Buick Encore has 265 complaints on record across 10 model years.
What is a Safety Recall?
A safety recall is a mandatory campaign issued by NHTSA when a vehicle component poses an unreasonable risk to safety or does not comply with federal motor vehicle safety standards. Unlike complaints (which are owner-reported), recalls are formally investigated and confirmed by regulators. Manufacturers must fix recalled vehicles free of charge. The Buick Encore has 6 recall campaigns in the NHTSA database.
What Are Crash Complaints?
Crash complaints are NHTSA filings where the owner indicates a crash occurred as part of the incident. 33 of the Buick Encore's 265 complaints involved a crash. This metric is particularly important because it indicates how often defects resulted in actual collisions — a key safety signal beyond general reliability.
How Is the AI Rating Calculated?
The AI reliability rating (Below Average) is generated by analyzing the vehicle's total complaints, recall history, crash complaint ratio, fire complaint ratio, and top component failures relative to class averages. The rating provides a plain-English summary for buyers who want a quick verdict without parsing raw numbers. It is one input in your buying decision — always verify with a VIN-specific report.
Why Do Newer Years Have Fewer Complaints?
Newer model years appear to have fewer complaints because there has been less time for owners to file them. Complaints accumulate over years of ownership. A 2020 model year vehicle will typically show fewer complaints than a 2015 model year even if it is less reliable — simply because fewer owners have had time to report issues. Focus on complaints per year of market presence when comparing across model years.
Fleet Data vs. Individual VIN
Everything on this page reflects aggregated data across all Buick Encore vehicles on the road — not any specific car. Two Buick Encore vehicles of the same year can have very different histories: one may have been in three accidents and have an open recall; another may be clean. A VIN check gives you the individual car's history: accidents, title brands, odometer records, service history, and real-time recall status.
What Are NHTSA Investigations?
When NHTSA receives a pattern of related safety complaints, it opens a formal investigation. A Preliminary Evaluation (PE) is the first stage — NHTSA determines if a safety defect may exist. If evidence is strong, it escalates to an Engineering Analysis (EA), which can result in a mandatory recall. The Buick Encore has 0 investigations on record (0 active). Investigations listed above may have already led to the recalls shown on this page.