Head-to-head reliability
KIA SOUL vs Chevrolet Silverado
How the KIA SOUL and Chevrolet Silverado compare on NHTSA complaints, recalls and crash reports — and which is the lower-risk used buy.
Based on NHTSA owner-complaint & recall records
KIA SOUL averages fewer NHTSA complaints per year. KIA SOUL has 2,179 complaints and 13 recalls on record; Chevrolet Silverado has 7,787 complaints and 100 recalls. Source: NHTSA owner complaints.
The numbers
Side-by-side NHTSA record
Lower is better in every category. The highlighted cell is the stronger result.
| Category | KIA SOUL | Chevrolet Silverado |
|---|---|---|
| Total complaintsAll model years combined | 2,179 Better | 7,787 |
| Safety recallsFederal recall campaigns | 13 Better | 100 |
| Crash reportsCrash-related complaints | 103 Better | 225 |
| Complaints per yearAveraged across model years | 217.9 Better | 778.7 |
| Reported injuriesTied to owner complaints | 102 Better | 150 |
| Reported deathsTied to owner complaints | 13 | 3 Better |
Source: NHTSA owner complaints & recall records.
What actually goes wrong
The problems owners report
The most-complained-about systems on each vehicle — what fails, and what owners say in their own words.
KIA SOUL
- 01ENGINE1,377
- 02UNKNOWN OR OTHER306
- 03POWER TRAIN251
- 04ENGINE AND ENGINE COOLING198
- 05ELECTRICAL SYSTEM181
“It started appearing to be electrical and ended in some type of engine/system emergency! I rented this vehicle through Avis and the first few days everything appeared ok, regarding the functionality vehicle. Mid-day on 10-4-25, I attempted to put groceries in…”
“While sitting at a light, the vehicle would completely turn off! I put the vehicle in park and attempt to restart it. After several attempts, the vehicle would turn on and work properly. This happened to me on 2 occasions. The first time it happened was [XXX]…”
Chevrolet Silverado
- 01ENGINE2,308
- 02POWER TRAIN2,215
- 03ELECTRICAL SYSTEM1,437
- 04SERVICE BRAKES1,193
- 05UNKNOWN OR OTHER832
“At approximately 3,000 miles, the engine began making a loud knocking noise that became progressively worse while driving. The truck was diagnosed as needing a complete engine replacement. No warning lights, no check engine light, nothing. For someone inexper…”
“Truck has less than 1800 miles. Was at a stop light and the vehicle started shaking and making metal tin rattling sounds. Stopped for gas, started the vehicle all noises went away. Got onto the freeway and about 1 mile down the road the truck lost power at 70…”
Official recalls
Safety recalls on record
Federal recall campaigns — the defect, the risk, and the fix. Confirm any open recall was completed before you buy.
KIA SOUL — 13 recalls
The defect: Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen. The instrument cluster may fail to display any information wh…
The risk: A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.
The fix: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.
The defect: Kia America, Inc. (Kia) is recalling certain 2023 Soul, Sportage, and 2023-2024 Seltos vehicles. The electronic controller for the Idle Stop & Go oil pump assembly may contain damaged electrical components that can cause the pump to overheat.
The risk: An electric oil pump assembly that overheats increases the risk of a vehicle fire.
The fix: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect and replace the electric oil pump controller, as necessary, free of charge. Owner notification letters are expected to be…
The defect: Kia America, Inc. (Kia) is recalling certain 2023 Soul and 2024 Seltos vehicles. Due to a manufacturing error, the side curtain air bags may deploy unexpectedly.
The risk: An air bag that deploys unexpectedly can increase the risk of injury or crash.
The fix: Dealers will inspect and replace both side curtain air bag modules as necessary, free of charge. Owner notification letters were mailed January 31, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this reca…
The defect: Kia America, Inc. (Kia) is recalling certain 2021-2023 Seltos and Soul vehicles. The piston oil rings may have been manufactured incorrectly, which can result in engine damage.
The risk: Engine damage can cause a vehicle stall or fire, increasing the risk of a crash or injury.
The fix: Dealers will inspect and replace the engine as necessary, free of charge. Dealers will also install piston-ring noise sensing system (PNSS) software, free of charge. Owner notification letters were mailed April 4, 2025. Owners may contact…
Chevrolet Silverado — 100 recalls
The defect: General Motors, LLC (GM) is recalling certain 2026 Chevrolet Silverado EV and GMC Sierra EV electric vehicles. After experiencing an electronic stability control (ESC) system malfunction, the ESC malfunction warning light may not illuminate on the next key cycle. As such, these vehicles fail to com…
The risk: An indicator light that does not illuminate may fail to warn the driver of an ESC system issue, increasing the risk of a crash.
The fix: The EBCM software will be updated by a dealer, or through an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed October 15, 2025. Owners may contact Chevrolet customer service at 1-800-222-1020, or G…
The defect: General Motors has decided that certain 2027 Chevrolet Bolt EV, 2025-2026 Cadillac OPTIQ, Chevrolet Colorado, Equinox EV, GMC Canyon, 2026 Buick Enclave, Envision, Cadillac CT5, Escalade, Escalade ESV, Escalade IQ, Escalade IQL, LYRIQ, VISTIQ, Chevrolet Blazer EV, Corvette Convertible, Corvette Cou…
The risk: Without an owner's manual to consult, owners may not know how to safely use and operate the vehicle, increasing the risk of injury in a crash.
The fix: Dealers will reset the vehicle radio, which will facilitate automatic download of the electronic owner’s manual, free of charge. Owner notification letters were mailed April 16, 2026. Owners may contact GM customer service at 1-866-467-970…
The defect: General Motors, LLC (GM) is recalling certain 2026 Chevrolet Silverado 1500, 2500, and 3500 vehicles. These vehicles may not have received an owner's manual during production. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, “Child Re…
The risk: Without an owner's manual to consult, owners may not know how to safely use and operate the vehicle, increasing the risk of injury in a crash.
The fix: Dealers will provide the owner’s manual, free of charge. Owner notification letters were mailed December 30, 2025. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N252532020. Vehicle Identifi…
The defect: General Motors, LLC (GM) is recalling certain 2026 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, and GMC Sierra 1500, Yukon, and Yukon XL vehicles with four-wheel (4WD) or all-wheel drive (AWD), and certain 2015-2020 Suburban, Escalade, Escalade ESV, Yukon, Yuko…
The risk: Front or rear wheel lockup increases the risk of a crash.
The fix: Owners are advised not to drive their vehicle until the remedy is completed. Dealers will inspect and, if necessary, replace the transfer case assembly, free of charge. Owner notification letters were mailed May 18, 2026. Owners may contac…
Year by year
Which model years to avoid
Complaints per model year for both vehicles — lower is better. The spikes are the years to scrutinize.
| Year | KIA SOUL | Chevrolet Silverado |
|---|---|---|
| 2025 | 11 | 130 |
| 2024 | 28 | 490 |
| 2023 | 48 | 412 |
| 2022 | 88 | 1270 |
| 2021 | 222 | 899 |
| 2020 | 365 | 820 |
| 2019 | 133 | 1959 |
| 2018 | 212 | 584 |
| 2017 | 270 | 1152 |
Check the actual car
Comparing models is smart. Checking the VIN is essential.
Brand averages tell you the trend. A VIN check tells you what's wrong with the specific KIA SOUL or Chevrolet Silverado in front of you — accident history, open recalls and title records.
Go deeper
Full reliability reports
- Comparison
- KIA SOUL vs Chevrolet Silverado
- KIA SOUL total complaints
- 2,179
- Chevrolet Silverado total complaints
- 7,787
- KIA SOUL total recalls
- 13
- Chevrolet Silverado total recalls
- 100
- KIA SOUL avg complaints/year
- 217.9
- Chevrolet Silverado avg complaints/year
- 778.7
- More reliable overall
- KIA SOUL
- KIA SOUL top complaint area
- ENGINE
- Chevrolet Silverado top complaint area
- ENGINE