Head-to-head reliability
Hyundai Entourage vs FORD F 150
How the Hyundai Entourage and FORD F 150 compare on NHTSA complaints, recalls and crash reports — and which is the lower-risk used buy.
Based on NHTSA owner-complaint & recall records
Hyundai Entourage vs FORD F 150: The Entourage averages 31.8 complaints per year with 11 recalls, while the F-150 averages 1,131.1 complaints per year with 145 recalls. Both have crash-related reports, but the F-150 has 1 death. Source: NHTSA owner complaints.
The picture
Is the Hyundai Entourage or FORD F 150 more reliable?
A plain-English read on what the NHTSA record says about living with each vehicle.
Hyundai Entourage
The Hyundai Entourage is a minivan that owners report living with a mix of electrical glitches, door and latch problems, and suspension failures. Over 9 years, it has 286 complaints (about 32 per year) and 11 recalls, with 11 crash-related reports and 11 injuries but no deaths. The most common complaints involve the electrical system, structure, and suspension, often leading to unexpected repairs. For a used minivan buyer, this means budgeting for potential fixes to sliding doors, warning lights, and front-end components.
FORD F 150
The Ford F-150 is a full-size pickup with a much higher complaint volume: 11,311 over 10 years (about 1,131 per year) and 145 recalls. Owners frequently report power train issues, especially transmission problems, along with electrical glitches and lighting failures. There are 328 crash-related reports, 287 injuries, and 1 death. For a used truck buyer, this suggests that while the F-150 is popular, many owners face costly transmission and electrical repairs.
The numbers
Side-by-side NHTSA record
Lower is better in every category. The highlighted cell is the stronger result.
| Category | Hyundai Entourage | FORD F 150 |
|---|---|---|
| Total complaintsAll model years combined | 286 Better | 11,311 |
| Safety recallsFederal recall campaigns | 11 Better | 145 |
| Crash reportsCrash-related complaints | 11 Better | 328 |
| Complaints per yearAveraged across model years | 31.8 Better | 1131.1 |
| Reported injuriesTied to owner complaints | 11 Better | 287 |
| Reported deathsTied to owner complaints | 0 Better | 1 |
Source: NHTSA owner complaints & recall records.
What actually goes wrong
The problems owners report
The most-complained-about systems on each vehicle — what fails, and what owners say in their own words.
Hyundai Entourage
- 01ELECTRICAL SYSTEM66
- 02STRUCTURE65
- 03SUSPENSION48
- 04LATCHES/LOCKS/LINKAGES39
- 05SERVICE BRAKES35
Owners report the ESC (electronic stability control) indicator light illuminating and failing to reset, which can affect stability control. Another complaint mentions all bushings failing, though a dealer found no issue. These electrical gremlins can be intermittent and frustrating to diagnose.
Power sliding doors may open or close on their own, and the rear hatch can fail to open due to latch or linkage problems. These issues are safety concerns, especially with children, and can be expensive to repair.
A owner reported a loud bang and loss of steering control when turning left, with the front wheel displaced and wheels not parallel. Another mentioned all bushings failed. Such failures can lead to loss of control and require immediate attention.
The hood can fly open while driving and shatter the windshield, and rear passenger doors may unlatch and open unexpectedly. These are serious safety hazards that owners have experienced at various speeds.
“WHILE DRIVING ON INTERSTATE 40 IN MEMPHIS, TN, APPROXIMATELY 2:30 PM ON MARCH 07, 2014, THE ESC INDICATOR LIGHT BECAME ILLUMINATED ON THE DASH-BOARD. MY ATTEMPTS TO EXTINGUISH THE ILLUMINATED ESC LIGHT NUMEROUS TIMES FAILED TO RESET OR EXTINGUISHED THE ESC LI…”
“TL* THE CONTACT OWNS A 2006 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT WHILE HAVING THE VEHICLE INSPECTED, IT WAS FOUND THAT ALL OF THE BUSHINGS HAD FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE NO FAILURE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFA…”
FORD F 150
- 01POWER TRAIN3,553
- 02ELECTRICAL SYSTEM2,071
- 03UNKNOWN OR OTHER1,401
- 04EXTERIOR LIGHTING1,164
- 05ENGINE847
Owners report hard or delayed shifts, jerking, clunking, and even loss of power with the 10R80 automatic transmission. In one case, the vehicle shut off and drifted on a crowded road. These transmission issues can be dangerous and costly to fix.
Complaints include loud bangs from the transmission with popping sounds from the rear suspension, and warnings like 'Front Camera Malfunction' and 'Pre Collision Assist Not Available' appearing on the dash. These electrical faults can disable safety features and are often recurring.
While specific owner text is not provided, exterior lighting is a top complaint category, and recalls include headlights. Lighting failures can reduce visibility and increase crash risk, especially at night.
Engine issues are among the top complaints, though no sample text is given. Recalls include engine-related subjects, indicating potential problems that could lead to stalling or performance loss. Buyers should check for recalls and service history.
“I started noticing hard and delayed shifts from 7th into 8th gear. My RPM's were not increasing when this happened, and then on a very crowded major road I lost all power, vehicle shut off and drifted, then started up and jerked again very hard. This failure…”
“I am reporting a safety-related transmission problem I experienced with my 2020 Ford F-150 equipped with the 10R80 automatic transmission. While driving normally, the transmission shifts hard (ie: jerks, clunks) between 4-5 and 5-6 gears, and has on occasion…”
Official recalls
Safety recalls on record
Federal recall campaigns — the defect, the risk, and the fix. Confirm any open recall was completed before you buy.
Hyundai Entourage — 11 recalls
The defect: HYUNDAI IS RECALLING 532,633 MY 2006-2007 ACCENT, ENTOURAGE, SONATA, MY 2007 AZERA, ELANTRA AND SANTA FE, MY 2005-2007 TUCSON AND MY 2007-2008 VERACRUZ VEHICLES. THE STOP LAMP SWITCH IN THE AFFECTED VEHICLES MAY MALFUNCTION. A MALFUNCTIONING STOP LAMP SWITCH MAY CAUSE THE BRAKE LIGHTS TO NOT ILLUMI…
The risk: ANY OF THESE MALFUNCTIONS, ALONE OR IN COMBINATION, MAY LEAD TO A CRASH.
The fix: DEALERS WILL REPLACE THE STOP LAMP SWITCH FREE OF CHARGE. THE RECALL BEGAN ON JUNE 29, 2009. OWNERS MAY CONTACT THE HYUNDAI CUSTOMER ASSISTANCE CENTER AT 1-800-633-5151.
The defect: Hyundai Motor America (Hyundai) is recalling certain 2007-2010 Elantra and 2009-2011 Elantra Touring vehicles. On February 21, 2020 Hyundai expanded the recall to include 46,425 model year 2007-2008 Entourage and 2007 Santa Fe vehicles. Moisture may enter the Anti-lock Brake (ABS) Module and result…
The risk: An electrical short within the ABS Module may cause an engine compartment fire, even when the car is turned off, increasing the risk of an injury.
The fix: Hyundai will notify owners, and dealers will install a relay in the vehicle's main junction box to prevent the risk of an ABS short-circuit while the car is turned off, free of charge. The recall began April 2, 2020. Owners may contact Hyu…
The defect: Hyundai Motor America (Hyundai) is recalling certain model year 2007-2008 Entourage vehicles manufactured February 16, 2006, to June 30, 2008. In the affected vehicles, the secondary hood latch may corrode and bind and remain in the unlatched position when the hood is closed.
The risk: If the primary latch is inadvertently released and the secondary latch is not engaged, the hood could unexpectedly open while driving, increasing the risk of a vehicle crash.
The fix: Hyundai will notify all of the owners. For vehicles originally sold, or ever registered, in Alaska, Connecticut, Delaware, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska,…
The defect: Hyundai Motor America (Hyundai) is recalling certain 2007-2010 Elantra and 2009-2011 Elantra Touring vehicles. On February 21, 2020 Hyundai expanded the recall to include 46,425 model year 2007-2008 Entourage and 2007 Santa Fe vehicles. Moisture may enter the Anti-lock Brake (ABS) Module and result…
The risk: An electrical short within the ABS Module may cause an engine compartment fire, even when the car is turned off, increasing the risk of an injury.
The fix: Hyundai will notify owners, and dealers will install a relay in the vehicle's main junction box to prevent the risk of an ABS short-circuit while the car is turned off, free of charge. The recall began April 2, 2020. Owners may contact Hyu…
FORD F 150 — 145 recalls
The defect: Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 trucks equipped with high series LED headlamps with Autolamp (On/Off) functionality. The Daytime Running Lamps (DRL) may remain activated instead of dimming to parking lamps when the Master Lighting Switch (MLS) is manually rotated from…
The risk: DRL that cannot dim may reduce the visibility of other drivers, increasing the risk of a crash.
The fix: Ford will notify owners, and dealers will reprogram the body control module, free of charge. The recall began March 10, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C03.
The defect: Ford Motor Company (Ford) is recalling certain 2019-2020 F-150 vehicles. The fastener securing the Power Distribution Box (PDB) 12V cable and Battery Monitoring System (BMS) eyelets to the positive battery terminal may loosen and affect the vehicle's systems such as instrument panel displays and br…
The risk: Inoperative vehicle systems or an engine stall can increase the risk of a crash. Reduced braking and steering efforts increases the risk of a crash. This condition could also create a resistive short, increasing the risk of a fire.
The fix: Ford will notify owners, and dealers will inspect the positive battery cable/BMS/PDB joint for excess sealant adhesive and remove any excessive adhesive, reassemble the joint, and retorque the fastener, as necessary, free of charge. The re…
The defect: Ford Motor Company (Ford) is recalling certain 2015-2019 Ford F-150 and 2017-2019 Ford F-250 Super Duty, F-350 Super Duty, F-450 Super Duty, and F-550 Super Duty pick-up trucks equipped with an engine block heater. Water and contaminants may get into the block heater cable's splice connector causin…
The risk: When the heater is plugged in, prolonged corrosion could cause a resistive short, increasing the risk of overheated or melted wiring which can increase the risk of a fire.
The fix: Ford will notify owners, and dealers will disable the block heater cable, free of charge. Once parts are available, Dealers will replace the engine block heater cable, free of charge. The recall began June 3, 2019. Owners may contact Ford…
The defect: Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also…
The risk: A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
The fix: Ford will notify owners, and Ford and Lincoln dealers will inspect the seat structure and replace them, as necessary, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's num…
Buyer analysis
Hyundai Entourage or FORD F 150: which should you buy?
The Hyundai Entourage has far fewer complaints per year (about 32) compared to the Ford F-150 (about 1,131), but both have safety-related issues. The Entourage's problems tend to cluster around doors, latches, and suspension, while the F-150's are dominated by transmission and electrical faults. In practice, the Entourage may need fewer visits to the shop, but the F-150's higher volume means more reported incidents overall.
Key differences
- The Ford F-150 has about 35 times more complaints per year than the Hyundai Entourage, largely due to its higher production volume and popularity.
- Entourage owners frequently report power sliding doors opening on their own and hood latches failing, while F-150 owners report transmission jerking and loss of power.
- The F-150 has 145 recalls versus 11 for the Entourage, indicating more widespread safety fixes over its lifetime.
- Both vehicles have crash-related reports and injuries, but the F-150 also has 1 death, highlighting the potential severity of its issues.
- Test the power sliding doors and rear hatch multiple times to ensure they open and close properly and do not operate on their own.
- Check the hood latch for secure engagement and listen for any clunking or banging from the front suspension during a test drive.
- During a test drive, pay attention to transmission shifts, especially between 4-5, 5-6, and 7-8 gears, looking for jerks, clunks, or delayed engagement.
- Check for dashboard warnings such as 'Front Camera Malfunction' or 'Pre Collision Assist Not Available' and ensure all electrical features work.
Before you buy
- Obtain a full vehicle history report and check for open recalls on the NHTSA website using the VIN.
- Have a certified mechanic inspect the transmission (for F-150) or the sliding doors and suspension (for Entourage) before purchase.
- Test all electrical components, including lights, cameras, and stability control indicators, during a test drive.
- For the Entourage, manually operate the sliding doors and hood latch several times to check for smooth operation.
- For the F-150, drive at various speeds and note any harsh shifting or unusual noises from the drivetrain.
Check the actual car
Comparing models is smart. Checking the VIN is essential.
Brand averages tell you the trend. A VIN check tells you what's wrong with the specific Hyundai Entourage or FORD F 150 in front of you — accident history, open recalls and title records.
Go deeper
Full reliability reports
- Comparison
- Hyundai Entourage vs FORD F 150
- Hyundai Entourage total complaints
- 286
- FORD F 150 total complaints
- 11,311
- Hyundai Entourage total recalls
- 11
- FORD F 150 total recalls
- 145
- Hyundai Entourage avg complaints/year
- 31.8
- FORD F 150 avg complaints/year
- 1131.1
- More reliable overall
- Hyundai Entourage
- Hyundai Entourage top complaint area
- ELECTRICAL SYSTEM
- FORD F 150 top complaint area
- POWER TRAIN