Head-to-head reliability
Hyundai Entourage vs Chevrolet Silverado
How the Hyundai Entourage and Chevrolet Silverado compare on NHTSA complaints, recalls and crash reports — and which is the lower-risk used buy.
Based on NHTSA owner-complaint & recall records
Hyundai Entourage vs Chevrolet Silverado: The Entourage averages 31.8 complaints per year with 11 recalls, while the Silverado averages 510.5 complaints per year with 100 recalls. Both have brake and electrical issues, but the Silverado also has many engine and powertrain complaints. Source: NHTSA owner complaints.
The picture
Is the Hyundai Entourage or Chevrolet Silverado more reliable?
A plain-English read on what the NHTSA record says about living with each vehicle.
Hyundai Entourage
The Hyundai Entourage is a minivan that averages about 32 complaints per year over nine years, with 11 recalls and 11 crash-related reports. Owners frequently report electrical glitches, sliding door and latch problems, suspension failures, and brake issues. It is a lower-volume vehicle, so problems may be less widespread but still serious when they occur.
Chevrolet Silverado
The Chevrolet Silverado is a full-size pickup that averages about 511 complaints per year over ten years, with 100 recalls and 117 crash-related reports. Owners report engine, powertrain, electrical, and brake problems, often on very new trucks. The high volume of complaints and recalls suggests a wide range of potential issues.
The numbers
Side-by-side NHTSA record
Lower is better in every category. The highlighted cell is the stronger result.
| Category | Hyundai Entourage | Chevrolet Silverado |
|---|---|---|
| Total complaintsAll model years combined | 286 Better | 5,105 |
| Safety recallsFederal recall campaigns | 11 Better | 100 |
| Crash reportsCrash-related complaints | 11 Better | 117 |
| Complaints per yearAveraged across model years | 31.8 Better | 510.5 |
| Reported injuriesTied to owner complaints | 11 Better | 104 |
| Reported deathsTied to owner complaints | 0 Better | 1 |
Source: NHTSA owner complaints & recall records.
What actually goes wrong
The problems owners report
The most-complained-about systems on each vehicle — what fails, and what owners say in their own words.
Hyundai Entourage
- 01ELECTRICAL SYSTEM66
- 02STRUCTURE65
- 03SUSPENSION48
- 04LATCHES/LOCKS/LINKAGES39
- 05SERVICE BRAKES35
Owners report the ESC indicator light illuminating and failing to reset, which can affect stability control. This matters because it may indicate a fault that could impact handling in emergencies.
Power sliding doors may open or close on their own, and the rear hatch can fail to open. These issues are inconvenient and could pose safety risks if doors open while driving.
Owners report loud bangs and loss of steering control due to front wheel displacement or failed bushings. This is a critical safety concern that could lead to a crash.
The hood can fly open while driving, and rear passenger doors may unlatch and open unexpectedly. These failures can obstruct vision or eject occupants, making them serious safety hazards.
“WHILE DRIVING ON INTERSTATE 40 IN MEMPHIS, TN, APPROXIMATELY 2:30 PM ON MARCH 07, 2014, THE ESC INDICATOR LIGHT BECAME ILLUMINATED ON THE DASH-BOARD. MY ATTEMPTS TO EXTINGUISH THE ILLUMINATED ESC LIGHT NUMEROUS TIMES FAILED TO RESET OR EXTINGUISHED THE ESC LI…”
“TL* THE CONTACT OWNS A 2006 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT WHILE HAVING THE VEHICLE INSPECTED, IT WAS FOUND THAT ALL OF THE BUSHINGS HAD FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE NO FAILURE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFA…”
Chevrolet Silverado
- 01ENGINE1,698
- 02POWER TRAIN1,453
- 03ELECTRICAL SYSTEM982
- 04SERVICE BRAKES691
- 05UNKNOWN OR OTHER542
Owners report engine failures on new trucks, including loss of power and abnormal noises. Some also experience diesel particulate filter soot accumulation requiring dealer service. These issues can leave you stranded and lead to costly repairs.
Complaints include sudden shifting into neutral and loss of motive power. This can happen at low speeds or while driving, increasing crash risk.
Owners report severe loss of braking and inoperable steering, often accompanied by warning messages. These failures can make the vehicle uncontrollable.
Sudden loss of normal braking with a firm pedal is reported, meaning the brakes may not respond when pressed. This is a critical safety defect that could cause a crash.
“I purchased the 2026 Chevrolet Silverado with a 6.2L motor "new" from the dealer with 5700 miles on XXX. Roughly a month and 2500 miles later, my family and I were in the vehicle, 750 miles from home, returning from a vacation to [XXX] from the [XXX]/[XXX] ar…”
“My 2026 Chevrolet Silverado 3500 with the 6.6L Duramax diesel has experienced three separate P2463 Diesel Particulate Filter excessive soot accumulation events at approximately 4,300, 5,500, and 10,280 miles. Each event required a Chevrolet dealer to perform…”
Official recalls
Safety recalls on record
Federal recall campaigns — the defect, the risk, and the fix. Confirm any open recall was completed before you buy.
Hyundai Entourage — 11 recalls
The defect: HYUNDAI IS RECALLING 532,633 MY 2006-2007 ACCENT, ENTOURAGE, SONATA, MY 2007 AZERA, ELANTRA AND SANTA FE, MY 2005-2007 TUCSON AND MY 2007-2008 VERACRUZ VEHICLES. THE STOP LAMP SWITCH IN THE AFFECTED VEHICLES MAY MALFUNCTION. A MALFUNCTIONING STOP LAMP SWITCH MAY CAUSE THE BRAKE LIGHTS TO NOT ILLUMI…
The risk: ANY OF THESE MALFUNCTIONS, ALONE OR IN COMBINATION, MAY LEAD TO A CRASH.
The fix: DEALERS WILL REPLACE THE STOP LAMP SWITCH FREE OF CHARGE. THE RECALL BEGAN ON JUNE 29, 2009. OWNERS MAY CONTACT THE HYUNDAI CUSTOMER ASSISTANCE CENTER AT 1-800-633-5151.
The defect: Hyundai Motor America (Hyundai) is recalling certain 2007-2010 Elantra and 2009-2011 Elantra Touring vehicles. On February 21, 2020 Hyundai expanded the recall to include 46,425 model year 2007-2008 Entourage and 2007 Santa Fe vehicles. Moisture may enter the Anti-lock Brake (ABS) Module and result…
The risk: An electrical short within the ABS Module may cause an engine compartment fire, even when the car is turned off, increasing the risk of an injury.
The fix: Hyundai will notify owners, and dealers will install a relay in the vehicle's main junction box to prevent the risk of an ABS short-circuit while the car is turned off, free of charge. The recall began April 2, 2020. Owners may contact Hyu…
The defect: Hyundai Motor America (Hyundai) is recalling certain model year 2007-2008 Entourage vehicles manufactured February 16, 2006, to June 30, 2008. In the affected vehicles, the secondary hood latch may corrode and bind and remain in the unlatched position when the hood is closed.
The risk: If the primary latch is inadvertently released and the secondary latch is not engaged, the hood could unexpectedly open while driving, increasing the risk of a vehicle crash.
The fix: Hyundai will notify all of the owners. For vehicles originally sold, or ever registered, in Alaska, Connecticut, Delaware, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska,…
The defect: Hyundai Motor America (Hyundai) is recalling certain 2007-2010 Elantra and 2009-2011 Elantra Touring vehicles. On February 21, 2020 Hyundai expanded the recall to include 46,425 model year 2007-2008 Entourage and 2007 Santa Fe vehicles. Moisture may enter the Anti-lock Brake (ABS) Module and result…
The risk: An electrical short within the ABS Module may cause an engine compartment fire, even when the car is turned off, increasing the risk of an injury.
The fix: Hyundai will notify owners, and dealers will install a relay in the vehicle's main junction box to prevent the risk of an ABS short-circuit while the car is turned off, free of charge. The recall began April 2, 2020. Owners may contact Hyu…
Chevrolet Silverado — 100 recalls
The defect: General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently…
The risk: An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
The fix: Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevr…
The defect: General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles. The steering gear shaft may fracture and disconnect from the steering arm.
The risk: A steering arm that disconnects may result in a total loss of steering control, increasing the risk of a crash.
The fix: Dealers will inspect and replace the steering gear, if necessary, free of charge. Owner notification letters were mailed September 22, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-4…
The defect: General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado HD 2500, 3500, and GMC Sierra HD 2500, 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertentl…
The risk: An unlatched tailgate may open and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
The fix: Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed December 17, 2024. Owners may contact…
The defect: General Motors, LLC (GM) is recalling certain 2023-2024 GMC Hummer EV pick up, 2024 GMC Hummer EV SUV, and 2024 Chevrolet Silverado EV vehicles. The left or right front seat belt buckle attachment bolts may not be tightened properly.
The risk: An improperly tightened seat belt buckle may not restrain an occupant as intended, increasing the risk of injury during a crash.
The fix: Dealers will tighten the left and right front seat belt buckle attachment bolts, free of charge. Owner notification letters were mailed December 21, 2023. Owners may contact GMC customer service at 1-833-EVCHEVY (1-833-382-4389) (TTY 711 /…
Buyer analysis
Hyundai Entourage or Chevrolet Silverado: which should you buy?
The Hyundai Entourage has far fewer complaints per year (about 32) compared to the Chevrolet Silverado (about 511). In practice, this means you are less likely to encounter frequent problems with the Entourage, but when issues arise, they can still be serious, such as suspension or door failures. The Silverado's higher complaint rate suggests a broader range of potential issues, especially with engines and brakes.
Key differences
- The Entourage has about 32 complaints per year, while the Silverado has about 511, indicating a much higher reported problem rate for the Silverado.
- Entourage owners report structural issues like sliding doors opening on their own, while Silverado owners report engine and powertrain failures that can cause loss of power.
- The Silverado has 100 recalls versus 11 for the Entourage, suggesting more widespread safety-related defects.
- Both have brake-related complaints, but the Silverado's include sudden loss of braking, while the Entourage's are more about ABS and control module issues.
- Check the front suspension for worn bushings or control arm issues, as owners report loud bangs and loss of steering control.
- Test all power sliding doors and the rear hatch for unexpected opening or failure to latch, as these are common complaints.
- Listen for abnormal engine noises and check for loss of power, especially on newer models with the 6.2L or Duramax engines.
- Test the brakes thoroughly for any sudden loss of braking or firm pedal, as owners report severe brake failures.
Before you buy
- Obtain a full vehicle history report and check for open recalls on both models.
- Have a mechanic inspect the suspension and steering components on the Entourage, and the engine and brakes on the Silverado.
- Test drive the vehicle at various speeds and conditions, including braking and turning, to feel for any abnormalities.
- For the Entourage, operate all doors and latches multiple times to ensure they work correctly.
- For the Silverado, check for any warning lights and scan for diagnostic trouble codes related to the engine or transmission.
Check the actual car
Comparing models is smart. Checking the VIN is essential.
Brand averages tell you the trend. A VIN check tells you what's wrong with the specific Hyundai Entourage or Chevrolet Silverado in front of you — accident history, open recalls and title records.
Go deeper
Full reliability reports
- Comparison
- Hyundai Entourage vs Chevrolet Silverado
- Hyundai Entourage total complaints
- 286
- Chevrolet Silverado total complaints
- 5,105
- Hyundai Entourage total recalls
- 11
- Chevrolet Silverado total recalls
- 100
- Hyundai Entourage avg complaints/year
- 31.8
- Chevrolet Silverado avg complaints/year
- 510.5
- More reliable overall
- Hyundai Entourage
- Hyundai Entourage top complaint area
- ELECTRICAL SYSTEM
- Chevrolet Silverado top complaint area
- ENGINE