Jaguar XJ
Reliability, NHTSA Complaints & Recall History
10 model years analyzed (2010–2019). All data sourced directly from the NHTSA public complaints and recall database — the same data used by federal regulators.
Checking a specific Jaguar XJ? Run a VIN check for its exact history.
⭐ NHTSA NCAP Crash Test Ratings
New Car Assessment ProgramNCAP crash tests measure how well a vehicle protects occupants in controlled frontal crash, side crash, and rollover scenarios. Stars are awarded per category (5 = safest). These laboratory results are independent of owner complaints and are performed by NHTSA engineers on new production vehicles.
AI Interpretation
Low ConfidenceBelow AverageNHTSA complaint data for the 2010–2019 Jaguar XJ shows a low number of total complaints (18) across 10 model years, with the majority concentrated in the 2011 model year. The most frequently reported components are the electrical system and engine, though the overall confidence in this data is low due to the small sample size.
- The electrical system accounts for 7 of the 18 total complaints.
- The engine is the second most complained-about component, with 6 complaints.
- The 2011 model year generated all 18 complaints, while other years had zero.
- Electrical system issues, such as failures or malfunctions, are the most common complaint.
- Engine problems, including performance or stalling, are frequently reported.
- Air bag system concerns appear in 3 complaints, which may relate to deployment or warning lights.
The 2011 model year accounts for all 18 complaints, with electrical system and engine issues being the most commonly reported components.
Model years 2010, 2012, and 2013 had zero complaints, which may indicate fewer reported issues, but the low complaint volume overall limits confidence.
- Request service records for electrical system and engine repairs.
- Verify all open recalls at nhtsa.gov/recalls.
- Have a mechanic inspect the electrical system and engine before purchase.
- Check for any air bag-related service history.
🔔 NHTSA Safety Recalls
20 recalls foundSafety recalls are mandatory repair campaigns ordered by NHTSA when a vehicle defect poses an unreasonable risk to safety. Manufacturers are required to fix recalled vehicles free of charge. Always verify open recalls before buying a used car.
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Source: NHTSA Recalls Database. Data covers model years 2010–2019. Always run a VIN-specific check below for the most up-to-date open recall status.
🔧 Most-Reported Problem Areas
Based on component keywords extracted from all 18 NHTSA complaints.
📋 NHTSA Complaint Reports
18 totalThese are consumer-submitted safety complaints filed directly with NHTSA. Each complaint describes a real owner's experience. Complaints flagged as crash-related or fire-related are highlighted.
The contact owns a 2011 Jaguar XJ. The contact stated that while driving at undisclosed speeds, there was a fuel-burning odor coming from the vehicle. The contact had to roll down the windows while driving due to the odor. The contact stated that when the vehicle was refueled at the gas station, the odor of gasoline was very strong. The check engine warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.
The contact owns a 2011 Jaguar XJ. The contact stated while driving 75 MPH, the vehicle began to decelerate independently, prompting the contact to pull over to the shoulder of the roadway to have the vehicle towed. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 88,000.
The contact owned a 2011 Jaguar XJ. The contact stated that while driving at an undisclosed speed, the vehicle decelerated independently. The contact pulled over to the shoulder of the roadway and had the vehicle towed. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 134,000.
The contact's husband owned a 2011 Jaguar XJ. The contact stated that while her husband was attempting to park in a parking space and the brake pedal depressed, the vehicle independently accelerated. The contact attempted to decrease the vehicle's speed by going over a bump however the vehicle continued to independently accelerate. The brake pedal was depressed to the floorboard and then lifted his foot off the brake pedal resulting in a crash with a median. It was unknown if any warning lights were illuminated since the events occurred rapidly. The front air bag partially deployed upon impact. The contact's husband was taken to the hospital by an ambulance where he was treated for both a neck sprain and a back sprain. A police report was filed. The vehicle was towed to an independent tow yard and was later determined to be a total loss. Upon investigation, the contact discovered NHTSA Campaign Number: 20V557000(Air Bags) which was linked to the failure. The dealer was notified of the failure but offered no assistance. The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.
I was driving through Kroger shopping center and I drove between two cars and my car suddenly accelerated and I had to stand on the brakes to avoid hitting a man loading groceries into his car.This was a frightening experience, which I'm afraid will happen again and I won't be so luck.I purchased the car Oct 14 2022 and supposedly have a power train warranty after 1 month and 1000 miles.My name is Craig Donahue, email:Travisafb1982@yahoo.com/cell# 478-787-2446 /address:135 Wexford ct macon.ga 31210 (please help,before someone dies unnecessary!
I have a 2011 Jaguar XJL Supercharged with 65,000 miles that has a knocking noise and is in restricted performance mode. The timing chain and tensioner were replaced by a shop, but that did not fix the issue and I’ve been told there is internal engine damage. The internal engine damage has not been identified. The car itself is in excellent shape, but I don’t know how to proceed to address the internal engine damage as the shop is recommending replacing the engine with a used engine from the salvage yard, but that concerns me as I don’t know the history of the engine from the salvage yard. I've done some research and apparently this is a common issue. Does anyone have any insight on how to proceed with an Arizona recall as this is not normal? Any recommendations will be greatly appreciated. Thank you.
A SERIS OF ISSUES PLAQUE THIS MODEL. CHANGED THROTTLE BODY TWICE BUT CAR KEEP SHOWING STABILITY CONTROL NOT AVAILABLE, THROTTLE BODY ACTUATION ISSUES WITH P2119,P2118 CODES AMONG SEVERAL OTHERS. CAR SHAKES AND SHUTS DOWN IN THE MIDDLE OF DRIVING. AT IDLE, THE CAR REV METER GOES UP AND DOWN AND THEN SHUTS OFF. I HAVE TAKEN THIS CAR TO GALPIN JAGUAR OVER 5 TIMES WITH THE SAME PROBLEM AND EACH TIME THE PROBLEM REMAINS THE SAME. I HAVE SINCE TAKEN IT TO ANOTHER MECHANIC TWO MORE TIMES PAID THOUSANDS OF DOLLARS TO REPLACE PARTS AND STILL THE PROBLEM EXISTS. THIS HAS BEEN GOING ON FOR LITERALLY MONTHS. EVERYTHING I HAVE BEEN TOLD, I GOT IT FIXED YET, THE PROBLEM STILL EXIST. THESE SET OF ISSUES HAPPENS AT IDLE, WHEN DRIVING ON FREEWAYS, AND CITY STREETS. I HAVE CALLED AAA SO OFTEN I HAVE NO MORE. ANOTHER ISSUE- THE CAR WILL STUCK IN DRIVE GEAR AND STOP AND SHUTS OFF. I HAVE EVEN REPLACED EMC COMPUTER. THE ISSUE STARTED LAST YEAR MARCH BUT STOPPED WHEN I CHANGED THROTTLE BODY AND LASTED ABOUT 6 MONTHS, THEN STARTED ACTING AROUND SEPTEMBER AGAIN AND ITS AT THE MECHANIC NOW AND THEY CANT FIND THE ISSUE STILL.
THIS VEHICLE HAS HAD NUMEROUS"UNUSUAL" ISSUES FROM "STICK-TO-YOUR-FINGERS" CONTROL BUTTONS THAT WERE CHANGED UNDER WARRANTY TO A FAULTY ALARM SYSTEM THAT GOES OFF RANDOMLY ONCE ACTIVATED,TO EXCEPTIONALLY SLOW TOUCH SCREEN FUNCTIONS THAT CAN ONLY BE CONTROLLED VIA TOUCH SCREEN;PLACING DRIVER IN HAZARDOUS SITUATIONS DISTRACTED BY THE SIGNIFICANT DELAY IN RESPONSE' NOT KNOWING IF COMMAND WAS RECEIVED AND PROCESSED.TO INTERIOR UPHOLSTERY:CEILING,HEADLINER COMING UNGLUED AND UNDONE IN A RELATIVELY SHORT PERIOD OF TIME (5 YRS) WITH PARTICLES COMING FROM GLUE/FOAM POLLUTING THE INTERIOR AIR CAUSING BREATHING PROBLEMS;WHILE THE MANUFACTURER DESTINED THE VEHICLE TO A HOT & HUMID DESTINATION.TO THE MAJOR 2 CATASTROPHIC GAUGE/SENSOR FAILURES:THE WATER PUMP BREAKING ,WHICH MAYBE OK, BUT WHEN THE CAR TEMPERATURE GAUGE DOESN'T SHOW AN INCREASE IN OPERATING TEMP AND STAYS DEAD CENTER AT NORMAL OPERATING TEMPERATURE AND YOU DRIVE IT SO YOU CAN GET TO SAFETY OF YOUR HOME SINCE IT IS NOT "OVER-HEATING" AND THE STEERING WHEEL SEIZES ON YOU. YOU ASK THE DEALERSHIP AND A VAGUE COVER-UP ANSWER RIDDEN WITH HESITANCY,GUILT & A SENSE OF "OH,ITS NORMAL FOR THE CAR!" AND NO REMEDY OFFERED OR ISSUED (MAYBE I SHOULD TOUCH THE ENGINE TO MAKE SURE ITS NOT OVERHEATING?!). AND NOW THIS EPISODE:THE 2ND CATASTROPHIC GAUGE FAILURE:THE VEHICLES OIL IS AT 25% CAPACITY (ONLY 25% FULL) NO OIL POOL UNDER THE CAR AT ANY TIME JUST A FEW LIQUID DROPS OF WHAT SEEMED TO BE AC CONDENSATION. THE CAR DOESN'T SHOW AN OIL PRESSURE DROP WARNING OR OVERHEATING OR ANY RELATIVE WARNING. MIND YOU THE VEHICLE DOES NOT HAVE A "DIP-STICK" TO CHECK OIL LEVELS. THE ONLY WARNING IS A SERVICE REQUIRED STATEMENT THAT IS PRE-PROGRAMMED AT CERTAIN INTERVALS BY THE MANUFACTURER. EVEN IF I DID NOT CHANGE THE OIL EXACTLY ON TIME AND I'M A BIT LATE,NO WARNING ABOUT LOW OIL CONTENT/LOW OIL PRESSURE. DOCUMENTATION AVAILABLE. *TR
THE CAR SHUTS OFF RANDOMLY WHILE DRIVING IN MOTION ON CITY STREETS AND HIGHWAYS . THIS IS MY SECOND JAGUAR THAT DOES THIS. THIS HAS HAPPENED FOR THE 5TH TIME SO FAR. *TR
TAKATA RECALL - JAGUAR AND/OR TANAKA SHOULD BEAR THE FINANCIAL COST TO GET OUR UNIT TO A JAGUAR DEALER. THIS IS THEIR SERIOUS DEFICIENCY. WE LIVE AT LEAST 150 MILES FROM A JAGUAR DEALER AND IT IS PATENTLY UNFAIR FOR US TO HAVE THE FINANCIAL AND LOGISTICAL. BURDEN. IT IS NOT AS IF WE ARE ASKING FOR UNREALISTIC COST, LIKE RENTAL CAR.
TAKATA RECALL; WHILE DRIVING GOT A STRONG SMELL OF GAS INSIDE THE CAR. PULLED INTO SERVICE STATION AND ATTENDED ACCESS FUEL PUMP OPENING UNDER REAR SEAT. FUEL WAS SHOOTING OUT OF A SMALL PIN HOLE CRACK IN THE FUEL FLANGE TOP. POOLING UP INSIDE THE FUEL PUMP CAVITY AND RUNNING DOWN THE OUTSIDE OF THE FUEL TANK. RECALL J059 ON THIS FUEL PUMP FLANGE PART NUMBER C2D25076 IS ON JUST 2010 XF MODELS NOT ON MY 2011 XJ WHICH USES THE SAME PART. WHY IS THIS NOT ALSO ON THE RECALL LIST WITH OTHER MODELS THAT USES THE SAME PART?
TL* THE CONTACT OWNED A 2011 JAGUAR XJ. WHILE DRIVING ON A WET ROAD AT 55 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE FISHTAILED DOWN THE ROAD INTO THE GUARDRAIL CABLE. THE FRONT END OF THE VEHICLE WAS DESTROYED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED HEAD AND RIB INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE ISSUE RECURRED ON NUMEROUS OCCASIONS. IN ADDITION, THE EMERGENCY BRAKE MALFUNCTIONED. THE DEALER DIAGNOSED THAT THE BATTERY WAS LOW. AFTER HAVING THE VEHICLE DIAGNOSED AT AUTO ZONE, THE BATTERY WAS TESTED AS BEING NORMAL. THE CONTACT CONTINUED TO LOSE CONTROL OF THE VEHICLE'S TRACTION. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 31,552.
THE CARS POWER AND ENGINE SHUTS DOWN COMPLETELY WITHOUT WARNING. I THEN HAVE TO RESTART CAR AGAIN. IT HAPPENED NOW 4 TIMES SO FAR SINCE I OWN THE CAR.
TL* THE CONTACT OWNS A 2011 JAGUAR XJ. THE CONTACT STATED THAT WHEN SHIFTING INTO DRIVE, THE VEHICLE SUDDENLY ACCELERATED WITH THE BRAKE DEPRESSED. THE BRAKE PEDAL WAS DEPRESSED WITH EXTREME FORCE AND THE CONTACT SHIFTED INTO PARK BEFORE THE VEHICLE WOULD STOP. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, WHO PERFORMED A DIAGNOSTIC BUT WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000 AND THE APPROXIMATE CURRENT MILEAGE WAS 8,000. CONSUMER STATED HIS WIFE ALSO EXPERIENCED SUDDEN ACCELERATION. SHE SHIFTED THE VEHICLE INTO DRIVE, WITH HER FOOT FIRMLY ON THE BRAKE, WHEN SUDDENLY THE VEHICLE ACCELERATED DRAMATICALLY TO WHAT SHE CHARACTERIZED AS FULL THROTTLE. SHE PRESSED HARDER ON THE BRAKE PEDAL AND IMMEDIATELY SHIFTED THE VEHICLE BACK INTO PARK. THE ENGINE SPEED THEN RETURNED TO NORMAL. THE VEHICLE WAS THEN TAKEN TO THE DEALER. UPDATED 04/15/13 UPDATED 4/24/13 *CN UPDATED 05/14/13 ...UPDATED 05/22/13 *BF THE CONSUMER AND THE DEALER DISCUSSED AT LENGTH THE POSSIBLE EXPLANATIONS FOR THE SUDDEN ACCELERATION AND CONCLUDED THAT INADVERTENT SIMULTANEOUS APPLICATION OF THE BRAKE AND ACCELERATOR PEDAL WAS A DISTINCT POSSIBILITY. UPDATED 05/30/13
THE ENGINE STALLED WITHOUT WARNING JUST BEFORE I WAS ABOUT TO MAKE A LEFT-HAND TURN. *JS
TL*THE CONTACT OWNS A 2011 JAGUAR XJ. THE CONTACT STATED THAT THE HEATED WINDSHIELD DISTORTED HIS VISION WHILE DRIVING. THE STREET SIGNS AND LIGHTS ALSO APPEAR TO HAVE A HALO AND BECOME BLURRY. THE CONTACT SPOKE WITH THE MANUFACTURER ABOUT THE PROBLEM AND STATED THAT SINCE THE VEHICLE WAS LEASED THERE WAS NOTHING THAT COULD BE DONE, BECAUSE IT WOULD CHANGE THE DESIGN OF THE VEHICLE. THE FAILURE MILEAGE WAS 25 AND THE CURRENT MILEAGE WAS 5,000.
2011 XJ IS EXHIBITING PROBLEMS SIMILAR TO THOSE CONTAINED IN NHTSA CAMPAIGN ID NUMBER: 10V332000 FOR THE XK AND XF. SPECIFICALLY, VEHICLE ENGINE WILL STUTTER AS IF ABOUT TO STALL, WHICH IS MOST NOTICEABLE WITHIN THE FIRST 30 MINUTES AFTER START UP, BUT PERSISTS IN VARYING DEGREES AT ALL TIMES, ESPECIALLY WHEN IDLING. PROBLEM IS PROGRESSIVELY WORSENING. PROBLEM REPORTED TO DEALER WHO HAD INDICATED A SOFTWARE UPDATE IN THE FUTURE SHOULD RESOLVE THE ISSUE, BUT NO INDICATION GIVEN ON WHEN THAT WILL HAPPEN. PROBLEM SOUNDS SIMILAR TO NHTSA CAMPAIGN ID NUMBER: 10V332000, WHICH NOTES A CRASH COULD OCCUR. ACCORDINGLY, THIS SHOULD BE INVESTIGATED TO CONFIRM IF THE 2011 XJ SHOULD BE INCLUDED IN THIS RECALL. *TR
I LEASED A BRAND NEW, 2011 JAGUAR XJ SUPERCHARGED, AND HAVE EXPERIENCED SEVERAL PROBLEMS WITHIN THE FIRST 1,000 MILES, THE FIRST OF WHICH PRESENTS A SEVERE SAFETY RISK. 1) THE TFT DIGITAL SPEEDOMETER DISPLAY WILL VANISH WITHOUT WARNING. WHEN THIS HAPPENS, YOU HAVE NO IDEA HOW FAST YOU ARE GOING. THE PROBLEM USUALLY HAPPENS WHEN EXITING A DARK GARAGE AND ENTERING DAYLIGHT, BUT ALSO HAS HAPPENED WHILE ON THE HIGHWAY. THE DIGITAL DASH WILL REMAIN BLANK FOR UP TO 15 SECONDS USUALLY BEFORE SLOWLY REAPPEARING. PROBLEM DOES NOT HAPPEN ALL THE TIME, BUT IT IS DISTRESSING AND DANGEROUS WHEN IT DOES. 2) AUDIO AND NAVIGATION SYSTEMS HAVE BECOME COMPLETELY INOPERATIVE. WHEN NAVIGATION WAS OPERATING, IT WAS DIRECTING YOU TO MAKE IMPOSSIBLE DRIVING MANEUVERS. 3) POWER WINDOWS WILL NOT REMAIN CLOSED. 4) NUMEROUS OTHER PROBLEMS, THOUGH NOT NECESSARILY SAFETY ISSUES (HAVE BEEN REPORTED TO DEALER). *TR
Showing 18 of 18 total NHTSA complaints. Source: NHTSA Complaints Database
Check a Specific Jaguar XJ
This page shows fleet averages across all 10 model years. Enter a VIN to see the exact accident history, odometer records, title brands, and open recall status for a specific car.
📖 Understanding This Data
What is an NHTSA Complaint?
An NHTSA safety complaint is a report filed directly by a vehicle owner or driver describing a safety-related issue. Anyone can submit a complaint at NHTSA.gov. The number of complaints is a signal of how common a problem is — but complaints per model-year matter more than raw totals, since popular vehicles naturally receive more reports. The Jaguar XJ has 18 complaints on record across 10 model years.
What is a Safety Recall?
A safety recall is a mandatory campaign issued by NHTSA when a vehicle component poses an unreasonable risk to safety or does not comply with federal motor vehicle safety standards. Unlike complaints (which are owner-reported), recalls are formally investigated and confirmed by regulators. Manufacturers must fix recalled vehicles free of charge. The Jaguar XJ has 20 recall campaigns in the NHTSA database.
What Are Crash Complaints?
Crash complaints are NHTSA filings where the owner indicates a crash occurred as part of the incident. 2 of the Jaguar XJ's 18 complaints involved a crash. This metric is particularly important because it indicates how often defects resulted in actual collisions — a key safety signal beyond general reliability.
How Is the AI Rating Calculated?
The AI reliability rating (Below Average) is generated by analyzing the vehicle's total complaints, recall history, crash complaint ratio, fire complaint ratio, and top component failures relative to class averages. The rating provides a plain-English summary for buyers who want a quick verdict without parsing raw numbers. It is one input in your buying decision — always verify with a VIN-specific report.
Why Do Newer Years Have Fewer Complaints?
Newer model years appear to have fewer complaints because there has been less time for owners to file them. Complaints accumulate over years of ownership. A 2020 model year vehicle will typically show fewer complaints than a 2015 model year even if it is less reliable — simply because fewer owners have had time to report issues. Focus on complaints per year of market presence when comparing across model years.
Fleet Data vs. Individual VIN
Everything on this page reflects aggregated data across all Jaguar XJ vehicles on the road — not any specific car. Two Jaguar XJ vehicles of the same year can have very different histories: one may have been in three accidents and have an open recall; another may be clean. A VIN check gives you the individual car's history: accidents, title brands, odometer records, service history, and real-time recall status.
What Are NHTSA Investigations?
When NHTSA receives a pattern of related safety complaints, it opens a formal investigation. A Preliminary Evaluation (PE) is the first stage — NHTSA determines if a safety defect may exist. If evidence is strong, it escalates to an Engineering Analysis (EA), which can result in a mandatory recall. The Jaguar XJ has 0 investigations on record (0 active). Investigations listed above may have already led to the recalls shown on this page.